FAQ

Frequently Asked Questions 

1.Are you manufacturer or trading company ? 

Reply: We are professional manufacturer for induction hardening machine, induction heating equipment and induction heat treatment, including solid state high frequency
welder , induction quenching machine, heat penetration equipment for steel billet, copper/aluminum/stainless steel annealing equipment,pipe seam annealing machine,cold
rolled ribbed steel annealing &Tempering production line,etc. 

2.Which countries your equipment have been exported ?
Reply: Our equipment has been exported to many countries ,such as Russia,India,Pakistan, Sudan,Kenya,Brazil ,UAE and so on .Because of the top quality of the machine
and reasonable price, we win a good reputation among the customers. 

3.Which port do you use to export ? 
Reply: Any Chinese port is workable for us ,but usually we export through XINGANG,TIANJIN,which is about 200 KM to our factory. 

4.How about your warranty and shipment time ? 
Reply: Warranty time : 12 months after the commissioning work of the machine.within warranty time , any spares broken is borne by us.
Shipment time: according to the contract. Different equipment has different production time.

5.What kind of packing you are using ? 
Reply: Standard export free fumigation seaworthy wooden box. 
Upper/lower back angles for lifting
Mark as customer’s requirements

6.How about the installation and commissioning work of the machine?
Reply: Electrical drawing and blueprint of the machine will be provided.Also we will supply the operation manual of the machine.
After-sales service provided,engineers available to service machinery overseas (round-trip ticket,food ,accommodation and allowance for the engineer covered by the buyer)
Our engineer will go to your local factory to install the machine and fulfil the commissioning work, and will train your technicians until they run the machine themselves.

7.Will you provide spares if i place order ? 
Reply: Yes, we will provide several spares which we think you may need in your future production at free.